 Hello Elena,
Thanks so much for the fantastic trip for our group from Loveland, Colorado. I enjoyed meeting and and am enjoying the book you gave me. I love history.
Thanks, too, for helping with our 4 stranded travelers. You and Ivan were fantastic. It made me breathe easier to know that you were taking care of them. I've been recommending you and Columbus travel to all my friends and have told Diane at Hoffman Travel how incredible you are. I'll be meeting in the next week or so with Diane to give her the gift you sent with me. I know she'll love it.
Thanks again. I can best be reached by phone at 970-663-2948. This e-mail address is at my school and is difficult to get to during the summer (June-August). I'll be using it when I get back in September.
Thanks again. This was the best of my 3 trips to Ecuador.
Denny Heyrman
Usa, June 2008
Travelled on the Coral
Hi Fernanda,
We had a fabulous visit to Equador and the Galapagos Islands! Javier was always there...on time...and ready to go. We loved Juan on our two private tours. He is super well informed, entertaining, charming and a teriffic guide. My luggage was destroyed in my flight to Quito and Juan even took us to a shopping center so that I could get a suitcase. Truly a gentleman. Our only regret is that we didn't have him for all of our tours.
The Galapagos Voyager was a great boat. The crew was perfect..always available and ready to assist. Our guide Williams was amazing. There was no question that went unanswered. He is patient and can truly herd his adult crowd with expertise and gentleness. The food aboard was amazing, beautiful, delicious plentiful and healthy!! The Santa Barbara was perfect for us. It is quaint, graceful and beautiful. The staff was at all times helpful and available. You were also wonderful...even down to getting us picked up at the Swissotel when the tour guide missed us. I felt protected knowing that you were there to assist. All in all we had a perfect trip and wonderful experience of you, the majesty of the Galapagos and the wonderful people of Equador.
Thank you for everything you did for Kathleen and me.
Wendy S. Kane
Usa, June, 2008
Travelled on the Gps Voyager
Fernanda,
Thank you so much for the arrangements you made for our trip to Ecuador and Galapagos. Once we made it out of the U.S., everything was went extremely smoothly. Thanks for your extra help in trying to rectify our passport situation. My wife and kids really enjoyed the Guayaquil city tour. Louisa did a good job with the connections, transfers and arrangements to and from Galapagos. The islands were amazing as expected, but the Voyager cruise exceeded our expectations. The boat was clean, spacious and well run. The food was good. Our guide William was a truly nice guy who went out of his way to make sure that everyone enjoyed the trip and learned a lot. We hope to come back again to see Quito and more of the islands. Thanks again.
Ed McGlumphy
Columbus, OH, USA, June 2008
Travelled on the GPS Voyager
Dear Elena,
I've been meaning to email you to thank you for planning and booking such a wonderful trip for us. It was absolutely fantastic, and getting back to the "real" world was very difficult.
The stay in Quito was fantastic. The Hotel Le Parc is a luxurious property and the staff and service was first rate. The cruise on the Athala was amazing. Gorgi and the rest of the crew took wonderful care of us, and we just loved the cruise. Xavier took great care of us in Quito, and Micha, my wife, said multiple times how comforting it was to have someone waiting at the airport to take us to and from the hotel.
The trip to Peru was a great addition to the Galapagos cruise. Although we didn't care for Lima very much, Cusco and Machu Picchu were amazing. The package you put together in Peru was perfect. The Travel Group staff in Cusco and Lima was friendly and very helpful. They took great care of us.
Our only concern about the trip is to decide which part of it was better. We're still debating.
Thank you very much for all your help planning and booking the trip. Thank you also for all the little special touches we received throughout our trip for being on our honeymoon - the bottle of champagne waiting for us in our cabin on the Athala from the crew, the bottle of wine waiting for us on our last night on the Athala from you, the room upgrades at the MiraFlores Park in Lima and at the Monasterio in Cusco . You had clearly made sure everyone knew it was our honeymoon, and we were just amazed by the special attention. Thank you, it just made a great trip that much better! Micha and I were thrilled with the quality of the package you arranged for us and will be you and Columbus Travel to any of our friends who express interest in traveling to the Galapagos (we'll highly recommend the Athala and Le Parc hotel), Ecuador or Peru.
Micha and I have already discussed that traveling to South America again for next year's vacation would be a great idea, and you will be the first person I contact to help us plan it.
Thank you and the staff at Columbus Travel for such a great trip.
Sincerely,
Gauthier van Marcke
USA
April, 2008
Gentlemen:
I just wanted to extend a great big “Thank You” to you and to Columbus Travel for the great time I had on my recent vacation in Ecuador. It was the first time I had booked a trip online and I was very pleased with my experience. I would recommend Columbus Travel to anyone who would be interested.
I appreciated you calling me and checking up on me. Christian was terrific with e-mail and telephone responses as well. I admire the level of customer satisfaction of all of your staff members that I met. Congratulations to you for hiring obviously the best personnel in Ecuador!
I was incredibly impressed with my guide, Ivan as well. He was so knowledgeable with all aspects of Ecuadorean history, architecture, myths, etc., etc., etc. Given the rain, landslides, road closures, and train derailments, I felt he had my safety in mind first and foremost and yet he kept me entertained with alternate adventures. I was impressed by the way that Ivan and two other Columbus guides got together to caravan three vehicles through questionable road conditions. The effort that was made by these young men to ensure all of us were safe should be recognized. An excellent job was done by all.
Again, I wish to thank you personally and to congratulate you on hiring the ‘Cream of the Crop’ in personnel.
Very truly yours,
Suzi Clarke
USA
March, 2008
Hi Ivonne,
Well, we are back in Canada after our wonderful trip in Ecuador. Thank you for all of your help (especially when we had a bit of confusion while we were there).
We appreciated you taking the time to make sure all went well for us. I wanted to tell you too how much we enjoyed Alfredo Carrera as our guide. He was so knowledgeable, helpful, caring and had a great sense of humor. He made our trip most memorable, and we learned a lot about Ecuador from him.
We also had a chance to meet Ivan and Byron, and I have to commend Columbus travel on hiring the absolute best guides. I know from talking to the other travelers who had those to men as their guides, that they were extremely happy with them as well.
I have not stopped talking about what a wonderful travel company Columbus Travel is, and I am recommending to all my friends (and the next dental team that goes to work in Ecuador) to use Columbus Travel for their sight seeing once their work is done. It's the only way to go!
Thanks again for making it an amazing adventure for us.
Sincerely,
Leslie Crowley Edmonton,
AB Canada
March, 2008
Hi Elena -
We just wanted to thank you for aranging the most marvelous trip for us. We thoroughly enjoyed both our Galapagos adventure and our time in Quito and the Andes. Everything went like clockwork with the pickups, transfers, and tours. We couldn't have asked for anything better. Our guides were especially wonderful. Luis on the Legend was fabulous. Byron in the Quito are and the Andes really made the trip so unique and special for us. Cliff particularly liked Byron since they had a mutual interest in birding. Byron took us to some places that were off the beaten trail and that made the visit extra special. Thanks again for all you did. You were really on top of every detail and I never worried a bit. I will highly recommend you to others traveling to the Gallapagos and Ecuador!
Susan and Cliff
USA
March, 2008
Dear Elena,
We wanted to let you know what a wonderful trip we had to Machu Picchu and the Galapagos. Everything was planned perfectly and we really enjoyed it. Thank you for all your help. If you would like to use us as a reference for other clients, please do so.
Susan and David Werner
USA
P.S. Ivan, the guide in Quito, was outstanding.
February, 2008
Dear Ivonne:
I am writing to thank-you, Juan and Columbus Travel for organizing such a memorable tour through Ecuador. Our trip was fantastic and your country is absolutely stunning.
Our guide, Juan, was such a pleasure, we thoroughly enjoyed our time with him. He was knowledgable, informative and truly interested in making our trip special. Most importantly, thanks to his support and encouragement I chose to ride the train from Riobamba to the "Devil's Nose," which turned out to be one of my favorite experiences of the entire trip! We also enjoyed his sense of humor.
I am sorry to hear that one of the volcanoes outside Quito is currently erupting and has caused the evacuation of one of the villages.
Thank-you again for a wonderful experience and we wish you the best in the coming New Year!
Jeff and Kari Hoffmann
USA
December, 2007
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